Refund and Returns Policy

Last Updated: 12 February 2026

At GOKINO TRADERS PRIVATE LIMITED, we are committed to delivering quality products and a reliable shopping experience. Due to the nature of our business and logistics operations, we follow a strict No Return & No Refund policy for unwanted, incorrectly ordered, or refused orders, except in cases where the product is damaged or incorrect.

Your satisfaction is important to us. If you receive a damaged or wrong product, we will resolve the issue promptly.

✅ We Offer Replacements in the Following Situations

1️⃣ Damaged Items

If your product arrives damaged during shipping, please contact us within 48 hours of delivery.

We will arrange a replacement at no additional cost after verification.

2️⃣ Incorrect Product Delivered

If you receive a product different from what you ordered, notify us within 48 hours of delivery.

We will arrange shipment of the correct product and may request return of the incorrect item.

📌 Eligibility Requirements for Replacement

To qualify for a replacement:

  • The issue must be reported within 48 hours of delivery

  • Clear photo or unboxing video proof must be provided

  • Product must be unused and in original packaging

  • All tags, labels, and accessories (if any) must be intact

Failure to meet these conditions may result in rejection of the claim.

❌ Non-Returnable / Non-Refundable Cases

We do not accept returns or provide refunds for:

  • Products delivered in correct and good condition

  • Orders refused at the time of delivery

  • Incorrect or mistaken orders placed by the customer

  • Items reported after 48 hours of delivery

  • Opened, used, or tampered products

  • Products without proper proof (photo/video evidence)

  • COD orders where customer fails verification

🚫 RTO (Return to Origin) Policy

To prevent fake or non-serious orders:

  • Orders may be verified via OTP, call, or email confirmation before dispatch.

  • If a customer refuses delivery without valid reason, future COD orders may be blocked.

  • GOKINO TRADERS PRIVATE LIMITED reserves the right to cancel suspicious or high-risk orders.

🔄 Order Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order, provided the order has not been processed or shipped.

  • Once shipped, cancellation is not allowed.

To request cancellation, contact us at:
📧 gokinocart@gmail.com

💰 Refund Policy

Refunds are applicable only in the following cases:

  • Replacement not available for damaged/incorrect product

  • Order cancelled within allowed time frame

Refund Processing Time:

  • Approved refunds will be processed to the original payment method

  • Refund timeline: 7–10 working days after approval

🚫 Non-Refundable Charges

The following charges may not be refundable:

  • Shipping fees (if applicable)

  • Convenience charges

  • Payment gateway processing fees

  • COD handling charges

⚠ Abuse of Policy

To ensure fair usage:

GOKINO TRADERS PRIVATE LIMITED reserves the right to:

  • Reject suspicious or repeated claims

  • Block customers involved in misuse of the policy

  • Deny service in case of fraudulent activity

📩 How to Contact Us

To raise a complaint, please email:

📧 gokinocart@gmail.com

Include:

  • Order Number

  • Description of the issue

  • Clear photos or unboxing video

  • Contact details

We value your trust and are committed to providing quality products and responsible service.

GOKINO TRADERS PRIVATE LIMITED
Delhi, India – 110034